Who do you turn to when your pet becomes sick at night?
Try calling your vet at night and chances are you’ll get a recorded message giving details of your nearest Animal Emergency Centre. (After Hours Service) This is common practice as these centres are open when regular clinics are not and have the all the necessary resources (staff, equipment, facilities) to provide the best treatment and care your pet needs.
Most often – your pet will be referred back to your regular vet for further treatment once stabilised or after surgery if that was needed at the time.
Our After Hours Service
We choose to provide a 24 hour service to our clients because not only do we believe it’s an essential part of running a Veterinary Hospital but because we can.
We’ve invested in the same equipment and facilities as Veterinary Emergency centres which means we can run the same diagnostics and perform almost all of the necessary procedures your pet needs at the time. We simply call in the right team to do it.
For intensive care patients our duty vet and (nurses if needed) stay on the premises all night to keep an eye on your pet and provide necessary treatments and patient monitoring.
The benefit to our clients is that we already have all your pet’s records on file.
We can access all your pet’s important background information like Vaccination status, previous illnesses and test results which can be extremely helpful when dealing with a recurring or sudden onset illness. It also means we don’t have to repeat any unnecessary tests because of lack of vital information.
Even more important is the relationship we already have with you and your extended family. You may be greeted by one of our Vets you’ve seen before, which can be reassuring when emotions are high and you’re worried about your pet. Likewise, your pet is less likely to stress in a place she knows than an unfamiliar one.
We’re also less likely to ask for full payment before treatment starts (a common practice in Animal Emergency Centres) if you are a regular long term client of the practice and your account has always been in good standing with us.
I’m sure you’ll agree there’s nothing worse than having to come up with a substantial deposit in the middle of the night when there’s more important things to worry about.
All payment arrangements can be discussed the following morning if you are a regular client of ours.
Over the years thousands of emergency patients have passed through our doors after hours all needing veterinary help of some kind. We’ve attended to everything from upset tummies, poisonings, road trauma injuries right through to lifesaving surgeries including GDV surgery (bloat)
So although running a 24 hour operation is a challenging and expensive arm of a Veterinary Practice knowing how many times being close and available has saved lives means we want to keep this available for as long as we can.