Over the Phone Advice

We receive many calls each week from pet owners wanting advice about specific health issues.

While we can certainly provide general pet health information over the phone we cannot diagnose a specific problem without actually examining your pet.

If your pet is unwell, please make an appointment to see your vet and have her examined.

This is what a consultation is for.

During this time your vet has the opportunity to conduct a physical examination and gather important background information from you.

Some of the information you may need to provide may include:

  • Vaccination history (if not on file)
  • Worming and heartworm information
  • Eating habits and diet
  • Changes in behaviour
  • Changes in eating / drinking habits or stool production
  • Access to specific chemicals
  • Environmental changes
  • Medications you are giving

This background information combined wth the findings of a physical exam is necessary before any attempt at a diagnosis can be made.

Sometimes additional information is needed to diagnose a specific condition so blood or tissue tests, X-Rays or Ultrasound may be recommended.

This is because different conditions can share similar symptoms.

Consultation fees will vary between clinics and are based on the time allocated. Standard consultation times may vary from 10 minutes to 30 minutes depending on the presenting problem and individual clinic policy.

So please, if you are concerned that your pet is unwell – make that appointment to see your vet today!