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FAQs

Do you charge extra for consultations on weekends and Public Holidays?

Normal fees apply during normal clinic opening hours (9:00am – 5:00pm) on Saturdays. We do however have to charge more for services provided on Sundays and Public Holidays because of increased staffing costs on those days. Please check out our standard consulting fees.

Do you do farm visits on weekends?

We can organise routine farm visits on Saturdays between 1.00pm and 5.00pm if we have time available. After hours fees apply to visits conducted on a Sunday or Public Holiday and after 5.00pm on Saturdays. Because we like to keep some time available for urgent calls on weekends, we prefer to book in routine work during the week when more staff are on board.

Do I have to make an appointment to see a vet?

Yes. We prefer that all consultations are by appointment. This is so that we can plan our day and avoid keeping you waiting. It also means we can allocate the right amount of time and the most appropriate vet for the specific concerns.

How long is a consultation?

We allocate 20 minutes for a routine consultation. This allows enough time to address most issues. If we find that we need more time to get to the bottom of a problem we may ask you to leave your pet with us for a while until we take care of our our other scheduled appointments. We’ll then follow up with your pet as the last consultation for that period has been completed.

If we know at the time of booking your appointment that we may need more time we simply allocate a longer time for your appointment.

What if my pet become ill and you are closed?

We’re never truly closed. We have a 24 hour emergency veterinary service for this very purpose. If you are a client of ours – all you need to do is call us and the vet on call will arrange a time to meet you at the clinic.

Can I ask to see a specific vet when I book my appointment?

Yes, of course. Your relationship with your vet is an important one and we respect your need to deal with someone you know and trust. Our vets work very closely together so if your preferred vet is not available on a day or time that suits you, you can rest assured that another vet can take over your pet’s case and pass on all information when he or she returns. Our detailed medical records allow us to easily transition between vets and review cases as a team.

Why do fees vary for a particular service or procedure between clinics?

Unlike in human medical services, our profession is not subject to fixed fee policies. Fees between clinics will vary depending on many different factors which include:

  • The equipment used – different clinics have different equipment available to maintain anaesthesia, monitor patients under anaesthetics, run tests and to diagnose illnesses. Using advanced technology will influence overall pricing
  • The surgical techniques may differ – some use more advanced techniques for the same procedure
  • Different standards of care for the treatment of the same condition
  • Whether trained assistants are used to monitor patients during anaesthesia and during the recovery period
  • The quality of the materials and drugs used in surgery or to treat a condition. Some drugs and materials are cheaper than others
  • The type of anaethetic agent used. Some or safer (and hence more expensive) than others

These and other reaons are why we always encourage pet owners to always ask detailed questions about all veterinary services. Comparing services on price alone can be a real trap if you’re not aware of all the things that can differ behind the scenes. Unfortunately most people are not aware of this.

If my pet is hospitalised, can I leave a favourite item with her?
Yes. If your pet will be in hospital for some time, we suggest you bring a favourite toy or item of clothing with your familar scent to place in your pet’s kennel. It provides your pet with a connection to a familar place so she’s less likely to fret.
What type of anaesthesia will be used on my pet?
The Gold standard in Veterinary medicine is inhalation anaesthesia. Some clinics still use intravenous (injectible) anaesthesia which was the norm many years ago before gaseous anaesthetics became available. There are different types of anaesthetic agents that can be used. We use ONLY Isofluorane which is the best and the safest.

Although this a really important factor to consider when ringing around for prices – hardly anyone ever thinks to ask. We think that’s quite incredible!

What standards are met to ensure sterility and reduce risk of post operative infection?
Good question. Thanks for asking. As veterinary surgeons we are required to wear appropriate surgical clothing when performing surgery. This includes a sterile mask, gloves and gown for each aseptic procedure. We have a separate theatre for performing aseptic surgery and a workroom where the patient is initially prepared for the procedure. We use an individually prepared sterile surgical pack for each patient. Once again, you can never assume these standards are met by all clinics.
I have a question that’s not covered here?
Please call us during our normal opening hours if you need any further information about our services or are concerned about your pet’s health. We’d be pleased to help you. You might also check out other information on our website or blog to see if it’s been covered there.