What’s a Payment Plan?
Put simply – a payment plan is a way of paying off your veterinary account by making set payments at set times over a set period of time.
It is a formal contract between you and us based on mutual trust. We extend the resources (meds, staff time, equipment) in good faith and trust that you will pay us as agreed.
Benefits for you?
- Peace of mind knowing your pet receives the care she needs without having to worry about coming up with the full amount all at once.
- Being able to pay your vet bill over time could perhaps allow you to choose a treatment option with a better long term outcome for your pet which was not possible if you had to pay the full amount on discharge.
Benefits for us?
We can keep our 24/7 services up and running, pay our staff and suppliers and organise our monthly budget based on expected payments from payment plans and our regular day to day work.
When a payment Plan Works
Payment plans work when all sides of the agreement are upheld. Your pet receives the treatment she needs when she needs it, you get the benefit of paying for it over time and we can spend our time doing veterinary work – not chasing accounts.
When it doesn’t
Who can have a payment plan?
Offering credit can be risky business so please understand – before we lend you money, we’d like to get to know you first. I’m sure you’ll agree that’s only fair.
Too many times we’ve placed our trust in people – assuming that if we help them out, they’ll do the right thing and pay us. Unfortunately that wasn’t always the case which means we’ve had to take a much tougher stance on issuing credit.
So – sorry but if we haven’t met before or only on the odd occasion – we’re unable to extend credit to you. All fees are payable at the time of your pet’s visit or on discharge from hospital.
The last thing we’d want to do is raise our fees to cover the money we lose due to bad debts.
On the other hand – if you’ve been regularly bringing your pets to us for a while, we’ll do our best to help you out. It’s our way of saying “Thank You” for your loyalty and support.
Think you need a Payment Plan?
If you’re one of our “regular” clients and you think you may need a payment plan – please ask us before we start treatment. This gives us time to look at our budget, work out what’s possible,come up with a plan and prepare the necessary paperwork.
If we are unable to offer you a payment plan – VetPay is our recommended solution for paying your Vet Bills over time.