Email is a great way to send messages and submit queries but it’s NOT good for urgent situations that require an immediate response.
For Urgent Veterinary Help – Phone Your Vet
I don’t know about your inbox but whenever we open ours it’s quickly filled with a variety of messages ranging from client questions, advertising materials, supplier invoices, industry updates, general enquiries, right through to annoying spam emails.
And for most communications – email’s a great tool.
But it should never be considered for posting an URGENT request.
Like any business, there are things that take priority and in our situation, there are a host of activities and responsibilities that need to be taken care of before we even consider sitting down and opening our email account. Although we like to check our emails daily – that’s not always possible, which is why we never encourage this platform for urgent messages or concerns.
But it still happens
Only this morning there was an urgent request from the weekend from someone with a very sick pet wanting some help. I don’t know why he didn’t call since he obviously had our contact details from the website through which the question was submitted.
But he didn’t. I have no idea what his course of action was (if any) so this type of email really concerns us. Hence this blog post.
Emails are Not a 24 Hour Help Line
Emails are for general enquiries only AND which do not need an immediate response.
These could include:
- General enquiry about a service or routine procedure and associated fees
- General animal health question
- Account query
- Notification of a payment made via EFT Transfer
For all other enquiries – please pick up the phone and give us a call. Even if the person at reception who takes the call can’t give you the answer you need straight away, at least we have the ability to follow up your enquiry and prioritise as appropriate – no matter what time day or night!