Over the Phone Advice

We receive many calls each week from pet owners wanting advice about specific health issues.

While we can certainly provide general pet health information over the phone we cannot diagnose a specific problem without actually examining your pet.

If your pet is unwell, please make an appointment to see your vet and have her examined.

This is what a consultation is for.

During this time your vet has the opportunity to conduct a physical examination and gather important background information from you.

Some of the information you may need to provide may include:

  • Vaccination history (if not on file)
  • Worming and heartworm information
  • Eating habits and diet
  • Changes in behaviour
  • Changes in eating / drinking habits or stool production
  • Access to specific chemicals
  • Environmental changes
  • Medications you are giving

This background information combined wth the findings of a physical exam is necessary before any attempt at a diagnosis can be made.

Sometimes additional information is needed to diagnose a specific condition so blood or tissue tests, X-Rays or Ultrasound may be recommended.

This is because different conditions can share similar symptoms.

Consultation fees will vary between clinics and are based on the time allocated. Standard consultation times may vary from 10 minutes to 30 minutes depending on the presenting problem and individual clinic policy.

So please, if you are concerned that your pet is unwell – make that appointment to see your vet today!

Do you know your wormers?

When you bring your pet in for a Health check or Vaccination we update your pet’s records to include their worming, flea control and heartworm records.

When you buy these products from us this information is already included in their file so it’s easy to know whether they’re up to date or not.

However, you buy these products elsewhere, we ask you to provide this information for us. Most specifically we need to know what the products you’re using actually do.

With so many products available on the market these days it’s impossible for us to know about them all.

We often find that clients are using products but are unsure about their specifc actions. This can become very confusing for both of us.

The easiest thing to do to avoid this problem is bring the product package with you when you visit.

We find the one thing which confuses people the most is the fact that most worming products do not prevent heartworm.

All dogs and cats carry intestinal worms but they can be easily controlled by using an Allwormer product.

The 4 main intestinal worms of dogs and cats are:

  • Roundworm
  • Hookworm
  • Whipworm and
  • Tapeworm

Adult cats and dogs should be wormed against intestinal worms every 3 months.

Heartworm is not an intestinal worm and is usually addressed separately unless its is specifically listed in the product information.

Heartworm prevention can be given in the following ways:

  • Monthly (either tablet or topical application) or
  • As a yearly injection

To our knowledge a daily tablet is still available. (This was one of the earliest products made but has since been surpassed by more effective and convenient medications)

Some heartworm prevention products given monthly also protect against some or all intestinal worms. Once again, read the product information guide and check the information against the list above.