Our After Hours Service

If you are a client of ours

There are times where you may need veterinary care outside our normal opening hours. For this reason a 24 hour Emergency Service is available to all current clients of our practice.

We have a vet on call each night to provide urgent advice or to see your pet if needed.

All after hours consultations are available at our Whittlesea Hospital where we can provide the necessary treatment and overnight care your pet may need.

Our phone lines are diverted to the after hours mobile where the vet vet can take your call. If your call is not immediately answered, it means the on call vet is either with another patient or on the phone to another client. If this is the case, please leave a short message explaining your concerns. Your call can be returned as soon as the vet is available.

More information:  Our After Hours Veterinary Service

If you have not been to our clinic before

If you are not one of our clients – please contact your nearest 24 hour Animal Emergency Centre.

When to call a Vet after hours?

Our after hours service is limited to urgent or emergency cases only. We have a single phone line to take these calls so we’re sure you’ll understand – we can’t afford to spend time assisting with general enquiries.After Hours Vet Service

These are much better handled during the day when all our staff are on board and have time to explain things in more detail.

If you have questions of a general nature then we ask you to please give us a call during our normal opening hours.

We know it’s often difficult to know whether something is urgent or whether it can wait until morning so we’ve listed some symptoms of conditions which do require immediate attention

These Need Immediate Veterinary Attention. Don’t Delay.

Whelping difficulties Your bitch has been straining for an hour with no results
A foaling mare Your mare is straining and no foal is evident after 15 – 20 minutes. Call a vet immediately
A calving cow Your cow has been straining for an hour with no evidence of a calf or the calf appears to be stuck or coming out the wrong way round
A laceration that won’t stop bleeding Bleeding that won’t stop after applying a pressure bandage to the site. Especially if the blood is bright red, spurting or soaks up the bandage.
An animal hit by a car Even if no external injuries are evident
Seizuring Any seizure that is severs or doesn’t stop within a minute or two or recurs more than once in a short space of time
Breathing difficulties Choking, gasping, heaving chest, gums turning blue
Poisoning Snail or rat bait, human medications, antifreeze, hosehold cleaners, batteries. (Bring container with you to identify active ingredient)
A male cat straining to urinate and no urine produced A possible and potentially fatal blockage. Needs immediate attention
A pentrating wound Stake wound – particularly to the chest or abdomen even if little or no bleeding
A prolapsed eyeball The eyeball has been dislodged from its socket. Cover with a moist clean hankerchief, hold in place and take to your nearest vet
A loss of balance or control Any sudden onset of loss of control of balance, collapse or unable to stand
A dog with a bloated abdomen Sudden or developing bloat. Urgent – don’t wait. This condition can kill.
Heatstroke Cover with wet towel and take straight to vet
Swelling Particularly around the face and throat area. May happen after an insect bite
Burns Flush with cold water and head straight to the vet
Beeding post surgery Any bleeding that occurs after your pet has been discharged from hospital
Vomiting More than one vomit and particularly if accompanied by diarrhoea. Especially if diarrhoea is bloody.
Snakebite Keep animal as quiet as possible and head to your nearest vet immediately
Your dog has swallowed a large or sharp object Even if he looks comfortable for now
Shaking, wobbly, drooling Best to be seen after hours to be safe
Dog eaten chocolate, grapes or macadamia nuts – these are toxic to dogs Seek treatment a.s.a.p even if no symptoms apparent

Safe to leave till Morning

Lameness Limping but still able to walk freely even if only on 3 legs
Difficulty urinating Straining to urinate but still able to pass some
A single bout of vomiting and or diarrhoea If occurs only once and pet settles down after event
Torn toenail Apply a bandage and see your vet the next day
Broken tooth or beeding gums Looks bad but safe to leave until the next day
Mismating Contact your vet in the morning to discuss options
Holding head to one side, scratching at ear or shaking head Possibly an ear infection or a foreign body. Attend to the next day
Excessive drinking or urinating Needs attention the next day
Flat, listless, off food with no other symptoms Seek attention the next day
Itching and scratching Annoying to watch and uncomfortable for your pet  but safe to wait until morning
Hotspot Infected patch of skin, may be oozing and smelly. Don’t apply any ointments as they won’t do much. See your vet the nest day
Unspeyed female dog with smelly vaginal disharge Possible sign of a dangerous uterine infection. Needs urgent attention so straight to the vet first thing in the morning.

If she’s flat or listless then it’s probably already at an urgent stage so see a vet sooner.

Please note – the information provided above is intended to be used as a guide only.

If you are concerned about your pet at any stage – at any time please seek veterinary advice.