News and Views

May 6

Written by: The Vet Practice
Thursday, 6 May 2010 

Unlike the good old days where loyalty to a particular business for whatever reason was almost the norm - these days most of us tend to use a number of different providers to buy what we want or need.

And why not! After all, saving money and convenience is important too. Especially as we lead busier lives and expenses keep going up and up.

But in the midst of all this, have we lost something? Something important?

Like being recognised by a business as a "regular" customer. Someone they've gotten to know over the years and who knows them.

Now you might think there's no real advantage to being a regular client of any one business but that's not entirely true.

Imagine you're suddenly faced with a large and unexpected vet bill. Your pet has been severely injured and needs urgent surgery or treatment.Your credit card's maxed out and you've just finished paying all the household bills. The veterinary services are strictly COD and the payment is due now!

Will your vet help you out? Like - offer a payment plan that's manageable? Or a 30 days to settle the account?

While you'll find that most veterinary services are strictly payment at the time of service, you might discover that if you've been a regular at your vet clinic, they might reward your loyalty by offering you some payment options of their own.

Like we do - for clients who have been coming to us for years and who we trust to pay us as agreed.

We know this has helped a lot of our clients out over the years. It provided a choice. And in some cases - the most valuable choice of all. Treatment vs euthanasia.

If this is not possible then:

Another option of payment may be through third party financing which means you're applying for credit through a separate credit provider. Most clinics these day offer this service. We use GE Care Credit as a third party credit provider. (They offer interest free terms if your application is succesful)

But - if you don't like the idea of restricting your choices in pet healthcare - take out pet insurance. Here all or most of your veterinary expenses are taken care of through the insurance provider so you'll never have to worry about an unexpected vet bill or which vet to turn to for help.

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